DELIVERY INFORMATION

Dispatch Timescales

We dispatch orders Monday to Friday, excluding weekends and bank/public holidays.

Our dispatch times are outlined below for your convenience.

Next Working Day Delivery

A fast, secure and reliable Courier delivery service for the next working day after date of dispatch, if ordered before 1:00pm (excludes delivery on bank holidays).

DPD/Royal Mail

A trackable courier service (excludes delivery on bank holidays) Receive tracking updates via SMS/email

Please Note: In stock items purchased with a pre-order will always be put aside for you until all items are in stock and ready for dispatch. If you require a pre-order to be sent separately, please ensure you place a separate order for this.

Delivery Fees

• FREE UK standard delivery on all order’s over £50 net.
• £5 for Non-Haz and £7.50 for all liquids via courier
• This does not commit you to any order until you checkout and make payment.
• ‘Click & Collect’ is free. Our on-site store is open to the public and you can collect your order between 9am-3pm Monday through Thursday, and 9am-2pm Friday

Delivery Options & Timescales

• The following timescales have been taken from our courier website and are estimated only. Actual delivery time is dependant on your local delivery depot.
• All timescales quoted are after the date of dispatch, not after the date of ordering (please refer to our dispatch timescales above).
• Working days are Monday-Friday only.
• If your order consists of a pre-order item as outlined in the description of the item and above, you will still have to allow the normal pre-order timescale before dispatch of your full order via the delivery method selected.

In the event that a parcel is lost or misdelivered by the courier, we kindly ask that customers allow up to 6 working days for the courier to investigate and attempt recovery, as parcels are often found and successfully delivered within this timeframe.

If your order is time-sensitive and you require a replacement urgently, you are welcome to place a new order. Should the original parcel be located and returned to us in good condition, we will issue a full refund for the original order.

Any orders placed offshore, Scottish Highlands and Islands may incur an additional postage charge of £15.
These areas include;

• Isle of White
• Isle of Man
• Guernsey
• Jersey
• Western Isles
• Shetland Isles
• All postcode AB,PH,PA,FK,IV

EU Countries applicable for delivery

Delivery to European countries from Young Nails UK is a flat rate of £13.95.

Delivery Information

Our courier will email/text you on the day of collection from us with tracking information. They will leave a 'calling card' through your door if you are not in at the time of delivery, confirming your item has been returned back to your local delivery office. Orders sent with our courier can only be delivered at the delivery address so will not be left in a safe place / with a neighbour. Please note that if a parcel is not collected or arranged to be re-delivered within the timescale, the courier will return the parcel to us which will incur additional costs payable by you. We can then refund the order, less postage costs, or re-send to you for our standard fee. If you choose ‘Leave in a Safe Place’ via the courier app/via email/text, responsibility for any loss is passed to you.

You MUST contact us if you have not received your order within 2 working days of placing your order, so that we can chase your parcel up before it is returned to us. Please also check that you have received everything you have ordered within 48 hours of receipt.