Hard Gel vs Soft Gel

March 22, 2021
Today Habib and Tracey discuss the differences between hard gel and soft gel in terms of which can be soaked off, which can be used to build enhancements, and how they compare to other services in the salon.

Is Client Pressure Real?

March 1, 2021
Today Habib and Tracey talk about client pressure in the salon. What should a nail tech do if a client requests nail art that she is uncomfortable with doing? How should a nail tech handle a client who does not respect the policies she has in place?

Is the Salon Owner Responsible for the Quality of All Nail Services?

March 1, 2021
If a client is unhappy with their nails, should they take the issue up to the salon owner? How much responsibility does an owner have for the quality of the nails done in her salon? Habib and Tracey discuss when the salon owner should step in for disputes between a...

Would You Take Back a Client You've Had a Bad Experience With?

March 1, 2021
Today Habib and Tracey discuss whether you should take back a client after having a bad experience with them. Which situations are reparable and which are not likely to work out the second time around?

The Truth About "Gel" Tips

January 8, 2021
On today’s Biz Talk, Habib and Tracey address the very popular question regarding whether new YN Full Cover Tips are made of plastic or gel. They discuss the chemical composition of tips throughout the market and whether they can possibly be made of “gel” as defined by the nail industry.

How to Respond to Negative Reviews

January 8, 2021
Has your nail business ever received a bad review? Today Habib and Tracey talk about the different types of negative reviews and how to respond to the customer in order to resolve the issue.
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